Frequently Asked Questions

Every product page lists the measurements for that style. We recommend measuring a garment your dancer already wears well and comparing, rather than guessing by age or dress size — dancewear is designed to fit close to the body. If you're between sizes or unsure, email us before you order and we'll help you choose.

In-stock items are dispatched from Australia, usually within 1–2 business days of your order. Delivery time on top of that depends on your location and the shipping option you choose at checkout. Custom and team pieces are made to order and follow a longer timeline — see our Shipping policy for the full details.

Yes. Prices and available shipping options adjust automatically to your selected market at checkout. Any import duties or taxes charged by the destination country are the responsibility of the recipient.

We want you in the right gear. Unworn, unwashed items in original condition with tags attached can be returned or exchanged within the window set out in our Return & Refund policy. For hygiene reasons, certain items — and any custom or made-to-order pieces — are excluded. You can start a return from your order in your account.

We're sorry, and we'll make it right. Nothing in our policies limits your rights under the Australian Consumer Law. Email us with your order number and a photo of the issue via our contact page, and we'll arrange a replacement, repair or refund.

To keep colours rich and elastane springy: hand wash or use a cold gentle machine cycle inside a mesh bag, skip the fabric softener, and lay flat to dry out of direct sun. Never tumble dry, and don't iron directly onto printed or sequinned surfaces. Always check the care label on the garment first.

We accept all major credit and debit cards through a secure, encrypted checkout — your card details are never stored on our servers. You can also pay with a Kizzy gift card, store credit or rewards at checkout.

Absolutely. Gift cards and store credit are applied during checkout, and rewards points earned on eligible orders can be redeemed from the rewards section of your account.

Yes — custom colours, printed logos and full team ensembles are one of the things we do best. Studios and schools can start a conversation through our dance schools program and we'll tailor a quote to your troupe.

If you have an account, you'll find every order and its status under your orders. Checked out as a guest? Use the order-lookup link in your confirmation email to view your order status any time.

We move quickly to get orders out the door, so let us know as soon as possible. If your order hasn't been dispatched yet, we'll do our best to amend or cancel it — email us with your order number straight away.

Head to our contact page for our email, phone and address. We aim to reply to every message within one to two business days.