Return & refund policy

KIZZY APPAREL — RETURN & REFUND POLICY (B2B BESPOKE EXCLUSION)

1. ABSOLUTE EXCLUSION FOR CUSTOM & BESPOKE PRODUCTION
In strict accordance with the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL) guidelines regarding custom-made, bespoke, or manufacturer-tailored products built to unique client specifications: All custom costume productions, team ensembles, performance wear, and customized elements developed under the Kizzy Tier 3 Bespoke Framework are completely exempt from standard change-of-mind consumer return rules. 

Once a project deposit is executed, design configurations are finalized in the Client Dashboard, or material cutting processes commence, the Client possesses no legal or operational right to cancel orders, reduce committed unit quantities, demand financial refunds, or claim store credits based on a change of mind, routine adjustments, casting restructuring, event cancellations, or student withdrawals.

2. CONSUMER GUARANTEES & KINETIC PERFORMANCE DEFECTS
Kizzy Dancewear Pty Ltd warrants that all custom garments are structurally fit for their intended choreographic purposes. The Client acknowledges that performance costumes are highly technical equipment subjected to extreme physical stress conditions. Remedies for defects are governed by strict categorization thresholds:
• MINOR FAILURES: Superficial crystal or embellishment displacement, loose threads, minor zipper friction, or easily adjustable design elements are classified as Minor Failures under the ACL. Kizzy reserves the explicit right to remedy minor failures by executing swift localized repairs or coordinating adjustments via our distributed domestic manufacturing micro-factories within a reasonable timeframe prior to the performance window.
• MAJOR FAILURES: A delivery is deemed to exhibit a Major Failure only if a structural defect fundamentally strips the garment of its functional integrity (e.g., systemic structural seam failures under nominal choreographic loads or deep textile disintegration completely preventing stage appearance). In verified instances of Major Failure, remedy is strictly limited to the localized re-manufacturing of the defective unit or a pro-rata credit allocation directly towards future seasonal productions.

3. MANDATORY INSPECTION AND NOTIFICATION WINDOW
The Client is legally required to conduct an absolute inventory inspection and physical fitting audit within forty-eight (48) hours of delivery receipt. Any claim concerning numerical variance, structural faults, or manufacturing deviations must be logged formally in writing via the client dashboard, supported by high-resolution photographic evidence. Failure to notify Kizzy within this 48-hour window constitutes an absolute legal acceptance of the shipment, extinguishing subsequent non-latent defect claims.